Cancellation Policy
Complimentary Consultations
Consultations are offered at NO CHARGE, as we would like you to feel comfortable about the service and artist you choose. However, if you no-call/no-show or reschedule/cancel on the same day of your consultation, your credit card on file will be charged a $35 fee, as other clients were not able to reserve this space.
Complimentary Touch-Up Appointments
Should you cancel or reschedule your complimentary touch up appointment with less than 72 hours notice or /no show for your appointment, you will be required to pay $150 for your touch-up.
All initial permanent makeup sessions include a complimentary touch up that must be scheduled within 8 weeks of the initial session. Should you be unable to attend this touch up within that 8-week time frame, you will need to book a paid ($150) touch up appointment.
Deposit for Services
For all services (consultations excluded) a non-refundable $100 deposit is required to secure your appointment. This deposit will be applied to the total amount due at the time of your scheduled appointment.
For all appointments, a 72-hour notice is required to cancel or reschedule your appointment. We just ask that you please call and let us know, (voice mail if necessary), text or email us at least 72 hours prior to your appointment time to cancel or reschedule. As long as you provide at least 72 hours notice, your non-refundable $100 deposit will be rolled towards your rescheduled appointment. Should you fail to cancel or reschedule your appointment at least 72 hours before your appointment, you will forfeit your $100 booking deposit. Should you wish to reschedule your appointment after less than 72 hours notice, you will need to pay another non-refundable $100 deposit to book another date.
Should you cancel / reschedule your session within 24 hours of your appointment or no-call / no-show, you will forfeit your $100 booking deposit plus your credit card on file will be charged 50% of your missed appointment cost. If you wish to reschedule, another deposit must be paid to reserve your new appointment.
The maximum time that an appointment may be RESCHEDULED is three times. After that, you will forfeit your deposit, and we may refuse to reschedule your appointment yet again.
Running Late
If you are over 15 minutes late to any appointment, you will be asked to reschedule, and the same Cancellation Policy and Fees noted above will apply to your deposit. This is because all clients receive thorough consultations and detailed, precise work. As a result, we will not rush your appointment or others. Therefore, if you are more than 15 minutes late to your appointment, you will forfeit your deposit and 50% of the missed appointment cost will be charged to the credit card on file.